Terms of Service
These terms and conditions (“Terms and Conditions”) constitute a binding legal agreement between you and Panchavaktra Advisory LLP. ("Panchavaktra Advisory LLP") governing your access to and use of the website and its Content (as defined below) located at www.thepvhub.com (the “Site”).
Last Updated: Sept 29, 2025
“ThePVHub” (referred to in these Terms as “ThePVHub,” “we,” “our,” or “us”) is a website owned and operated by Panchavaktra Advisory LLP.
These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between PANCHAVAKTRA ADVISORY LLP, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).
By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.
The use of this website or availing of our Services is subject to the following terms of use:
- To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements.
- The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.
- You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.
- You agree to pay us the charges associated with availing the Services.
- You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you
- You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.
- You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.
- You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.
- Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
- These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
- All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in GURGAON, HARYANA
- All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.
Data Processing Agreement
This Data Processing Agreement (“DPA”) forms part of the Terms of Use (or other similarly titled written or electronic agreement addressing the same subject matter) (“Agreement”) between Customer (as defined in the Agreement) and Panchavaktra Advisory LLP under which the Processor provides the Controller with the software and services (the “Services”). The Controller and the Processor are individually referred to as a “Party” and collectively as the “Parties”.
The Parties seek to implement this DPA to comply with the requirements of EU GDPR (defined hereunder) in relation to Processor’s processing of Personal Data (as defined under the EU GDPR) as part of its obligations under the Agreement.
This DPA shall apply to Processor’s processing of Personal Data, provided by the Controller as part of Processor’s obligations under the Agreement.
Except as modified below, the terms of the Agreement shall remain in full force and effect.
Definitions
Terms not otherwise defined herein shall have the meaning given to them in the EU GDPR or the Agreement. The following terms shall have the corresponding meanings assigned to them below:
Data Transfer means a transfer of the Personal Data from the Controller to the Processor, or between two establishments of the Processor, or with a Sub-processor by the Processor.
EU GDPR means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
Standard Contractual Clauses means the contractual clauses attached hereto as Schedule 1 pursuant to the European Commission’s Implementing Decision (EU) 2021/914 of 4 June 2021 on Standard Contractual Clauses for the transfer of Personal Data to processors established in third countries which do not ensure an adequate level of data protection.
Controller means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
Processor means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller.
Sub-processor means a processor/ sub-contractor appointed by the Processor for the provision of all or parts of the Services and Processes the Personal Data as provided by the Controller.
Purpose of this Agreement
This DPA sets out various obligations of the Processor in relation to the Processing of Personal Data and shall be limited to the Processor’s obligations under the Agreement. If there is a conflict between the provisions of the Agreement and this DPA, the provisions of this DPA shall prevail.
Categories of Personal Data and Data Subjects
The Controller authorizes permission to the Processor to process the Personal Data to the extent of which is determined and regulated by the Controller. The current nature of the Personal Data is specified in Annex I to Schedule 1 to this DPA.
Purpose of Processing
The objective of Processing of Personal Data by the Processor shall be limited to the Processor’s provision of the Services to the Controller and or its Client, pursuant to the Agreement.
Duration of Processing
The Processor will Process Personal Data for the duration of the Agreement, unless otherwise agreed upon in writing by the Controller.
Data Controller’s Obligations
The Data Controller shall warrant that it has all necessary rights to provide the Personal Data to the Data Processor for the Processing to be performed in relation to the agreed services. To the extent required by Data Privacy Laws, Data Controller is responsible for ensuring that it provides such Personal Data to Data Processor based on an appropriate legal basis allowing lawful processing activities, including any necessary Data Subject consents to this Processing are obtained, and for ensuring that a record of such consents is maintained. Should such consent be revoked by the Data Subject, the Data Controller is responsible for communicating the fact of such revocation to the Data Processor.
The Data Controller shall provide all natural persons from whom it collects Personal Data with the relevant privacy notice.
The Data Controller shall request the Data Processor to purge Personal Data when required by the Data Controller or any Data Subject whom it collects Personal Data unless the Data Processor is otherwise required to retain the Personal Data by applicable law.
The Data Controller shall immediately advise the Data Processor in writing if it receives or learns of any:
Complaint or allegation indicating a violation of Data Privacy Laws regarding Personal Data;
Request from one or more individuals seeking to access, correct, or delete Personal Data;
Inquiry or complaint from one or more individuals relating to the collection, processing, use, or transfer of Personal Data; and
Any regulatory request, search warrant, or other legal, regulatory, administrative, or governmental process seeking Personal Data
Data Processor’s Obligations
The Processor will follow written and documented instructions received, including email, from the Controller, its affiliate, agents, or personnel, with respect to the Processing of Personal Data (each, an “Instruction”).
The Processing described in the Agreement and the relating documentation shall be considered as Instruction from the Controller.
At the Data Controller’s request, the Data Processor will provide reasonable assistance to the Data Controller in responding to/ complying with requests/ directions by Data Subject in exercising their rights or of the applicable regulatory authorities regarding Data Processor’s Processing of Personal Data.
Where shared Personal Data is transferred outside the Data Processor’s territorial boundaries, the transferor shall ensure that the recipient of such data is under contractual obligations to protect such Personal Data to the same or higher standards as those imposed under this Addendum and the Data Protection Laws.
The processor shall inform the controller if, in its opinion, a processing instruction infringes applicable legislation or regulation.
As A Data Processor, taking into account the nature of the processing and the information available to the Data Processor, the Data Processor shall assist the data controller in conducting any necessary Data Protection Impact Assessments (DPIAs), as required under GDPR.
Data Secrecy
To Process the Personal Data, the Processor will use personnel who are
Informed of the confidential nature of the Personal Data, and
Perform the Services in accordance with the Agreement.
The Processor will regularly train individuals having access to Personal Data in data security and data privacy in accordance with accepted industry practice and shall ensure that all the Personal Data is kept strictly confidential.
The Processor will maintain appropriate technical and organizational measures for the protection of the security, confidentiality, and integrity of the Personal Data as per the specifications and standards mutually agreed in writing by the Parties.
Audit Rights
Upon Controller’s reasonable request, the Processor will make available to the Controller, information as is reasonably necessary to demonstrate Processor’s compliance with its obligations under the EU GDPR or other applicable laws in respect of its Processing of the Personal Data.
When the Controller wishes to conduct the audit (by itself or through a representative) at Processor’s site, it shall provide at least fifteen (15) days’ prior written notice to the Processor; the Processor will provide reasonable cooperation and assistance in relation to audits, including inspections, conducted by the Controller or its representative.
The Controller shall bear the expense of such an audit.
Mechanism of Data Transfers
Any Data Transfer for the purpose of Processing by the Processor in a country outside the European Economic Area (the “EEA”) shall only take place in compliance as detailed in Schedule 1 to the DPA. Where such model clauses have not been executed at the same time as this DPA, the Processor shall not unduly withhold the execution of such template model clauses, where the transfer of Personal Data outside of the EEA is required for the performance of the Agreement.
Sub-processors
The Controller acknowledges and agrees that the Processor, may engage a third-party Sub-processor(s) in connection with the performance of the Services, provided such Sub-processor(s) take technical and organizational measures to ensure confidentiality of Personal Data shared with them; The current Sub-processors engaged by the Processors and approved by the Controller are listed in Annex III of Schedule 1 hereto. The processor shall notify the controller at least thirty (30) calendar days in advance of any intended changes or additions to its Sub-processors listed in Annex III by emailing notice of the intended change to Customer. In accordance with Article 28(4) of the GDPR, the Processor shall remain liable to Controller for any failure on behalf of a Sub-processor to fulfil its data protection obligations under the DPA in connection with the performance of the Services.
If the Controller has a concern that the Sub-processor(s) Processing of Personal Data is reasonably likely to cause the Controller to breach its data protection obligations under the GDPR, the Controller may object to Processor’s use of such Sub-processor and the Processor and Controller shall confer in good faith to address such concern.
Personal Data Breach Notification
The Processor shall maintain defined procedures in case of a Personal Data Breach (as defined under the GDPR) and shall without undue delay notify Controller if it becomes aware of any Personal Data Breach unless such Data Breach is unlikely to result in a risk to the rights and freedoms of natural persons.
The Processor shall provide the Controller with all reasonable assistance to comply with the notification of Personal Data Breach to Supervisory Authority and/or the Data Subject, to identify the cause of such Data Breach and take such commercially reasonable steps as reasonably required to mitigate and remedy such Data Breach.
No Acknowledgement of Fault by Processor. Processor’s notification of or response to a Personal Data Breach under this DPA will not be construed as an acknowledgement by Processor of any fault or liability with respect to the data incident.
Return and Deletion of Personal Data
The Processor shall at least thirty (30) days from the end of the Agreement or cessation of the Processor’s Services under the Agreement, whichever occurs earlier, shall return to the Controller all the Personal Data, or if the Controller so instructs, the Processor shall have the Personal Data deleted. The Processor shall return such Personal Data in a commonly used format or in the current format in which it was stored at discretion of the Controller, soon as reasonably practicable following receipt of Controller’s notification.
In any case, the Processor shall delete Personal Data including all the copies of it as soon as reasonably practicable following the end of the Agreement.
Technical and Organizational Measures
Having regard to the state of technological development and the cost of implementing any measures, the Processor will take appropriate technical and organizational measures against the unauthorized or unlawful processing of Personal Data and against the accidental loss or destruction of, or damage to, Personal Data to ensure a level of security appropriate to: (a) the harm that might result from unauthorized or unlawful processing or accidental loss, destruction or damage; and (b) the nature of the data to be protected [including the measures stated in Annex II of Schedule 1]
SCHEDULE 1
ANNEX I
A. LIST OF PARTIES
Data exporter(s): As per signed Service Agreement, Order Form or equivalent engagement agreement.
Role (Controller/Processor): Controller
Data importer(s): As per signed Service Agreement, Order Form or equivalent engagement agreement.
Activities relevant to the pred under these Clauses: Provision of the Services to the Customer in accordance with the Agreement.
Role (controller/processor): Processor.
B. DESCRIPTION OF TRANSFER
Categories of data subjects whose personal data is transferred
Customer's authorized users of the Services.
Categories of personal data transferred
Name, Address, Email, Image, Job, Language, Phone, Related person, Related URL, User ID, Username.
Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialized training), keeping a record of access to the data, restrictions for onward transfers or additional security measures.No sensitive data collected.
The frequency of the transfer (e.g., whether the data is transferred on a one-off or continuous basis).
Continuous basis
Nature of the processing
Monitoring activities
Support and Maintenance
Authorization and Authentication of system users
Analytics of system usage needed for analyzing the quality of services provisioning
Other technical activities needed to perform services as per the Purchase Order, Service Agreement, Order Form or other equivalent engagement agreement.
Purpose(s) of the data transfer and further processing
to provide, operate, and maintain services
to improve, analyze, personalize, and services
to contact ThePVHub for support
to store end-user data
The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that period
as long as necessary
For transfers to (sub-) processors, also specify subject matter, nature, and duration of the processing
The subject matter, nature, and duration of the Processing more fully described in the Agreement, Addendum, and accompanying order forms.
C. COMPETENT SUPERVISORY AUTHORITY
Data exporter is established in an EEA country.
The competent supervisory authority is as determined by application of Clause 13 of the EU SCCs.
ANNEX II
TECHNICAL AND ORGANISATIONAL MEASURES INCLUDING TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA
Description of the technical and organisational security measures implemented by the Data Processor to ensure an appropriate level of security, taking into account the nature, scope, context, and purpose of the processing, and the risks for the rights and freedoms of natural persons.
Security Management System
Organization. Qualified security personnel are designated with responsibilities that include development, implementation, and ongoing maintenance of the Information Security Program.
Policies. Management reviews and supports all security-related policies to ensure the security, availability, integrity, and confidentiality of Customer Personal Data. Policies are updated at least once annually.
Assessments. Independent third-party risk assessments of all systems containing Customer Personal Data are performed at least annually.
Risk Treatment. A formal risk treatment program includes penetration testing, vulnerability management, and patch management to protect against threats to security, integrity, and confidentiality.
Vendor Management. A structured vendor management program ensures that third parties handling data meet appropriate security requirements.
Incident Management. Security incidents are reviewed regularly, with root cause analysis and corrective actions documented.
Standards. The Information Security Management System is aligned with ISO/IEC 27001:2022 standards.
Personnel Security
Personnel are required to conduct themselves in accordance with confidentiality, ethics, and security guidelines.
Background checks are performed where legally permissible.
Personnel sign confidentiality agreements and receive training on privacy and security obligations.
Access to Customer Personal Data is only granted to authorized personnel who have a legitimate need.
Access Controls
Access Management. A formal process governs the request, review, and approval of access to Customer Personal Data. Access is periodically reviewed.
Authentication. Multi-factor authentication and/or single sign-on is required for access to systems.
Least Privilege. Access is granted on a "need to know" and "least privilege" basis.
Accountability. Systems are designed to log access activity, maintaining audit trails.
Password Policies. Passwords follow industry best practices (complexity, rotation, lockout, inactivity timeouts).
Data Center and Network Security
Data Centers. Services are hosted in secure AWS data centers.
Resilience. Multi-Availability Zones and regular backup restoration testing support service continuity.
Server Security. Servers are hardened and code is subject to review processes before deployment.
Disaster Recovery. Data is replicated across multiple systems and disaster recovery plans are regularly tested.
Logging. Systems maintain logs to support audits and detect intrusions.
Vulnerability Management. Regular vulnerability scans are conducted and critical/high risks are patched promptly.
Network Protections. Firewalls (AWS Security Groups) protect production environments.
Encryption. Data in transit is encrypted using industry-standard protocols (e.g., TLS/SSL).
Data Storage, Isolation, and Destruction
Customer data is stored in a logically isolated, multi-tenant environment.
Access is controlled through centralized authentication.
Data is securely destroyed following formal data disposal processes when no longer required.
Incident Response
Documented incident management procedures are in place, including escalation paths.
Security incidents are promptly investigated, mitigated, and documented.
Customers are notified within agreed timelines of incidents affecting their data.
Business Continuity and Disaster Recovery
Business continuity and disaster recovery plans are in place for critical facilities and systems.
Data recovery processes are designed to reconstruct data to its state before any loss or destruction.
Plans are tested and updated regularly.
ANNEX III
LIST OF SUB-PROCESSORS
The controller has authorized the use of the following sub-processors:
| Name of Sub-Processor | Description of Processing | Location of Other Processor |
|---|---|---|
| Amazon Web Services | Hosting the Production Environment | Europe (Frankfurt), Asia Pacific (Mumbai) |